Last Updated: 05/02/2026
At Dragon Core Solution, we aim to provide high-quality and reliable cleaning services. This Refund Policy explains the conditions under which refunds may be issued for our services.
1. Service Satisfaction
Customer satisfaction is important to us. If you are not satisfied with the service provided, please contact us within 24 hours of service completion so we can review your concern and take appropriate action.
2. Eligibility for Refund
Refunds may be considered under the following conditions:
- Service was not completed as agreed upon at the time of booking
- A significant portion of the requested service was not performed
- Our team was unable to complete the service due to internal issues
All refund requests will be reviewed on a case-by-case basis.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Customer dissatisfaction due to personal preference after service completion
- Failure to provide access to the property at the scheduled time
- Incorrect or incomplete information provided by the customer
- Cancellation after the service has already been completed
4. Cancellations
If you wish to cancel a booking, you must notify us in advance.
- Cancellations made before service arrival may be eligible for a full or partial refund
- Last-minute cancellations may incur a cancellation fee
5. Service Adjustments
Instead of a refund, we may offer to re-clean the affected area or correct any issues reported, depending on the situation.
6. Refund Processing Time
If a refund is approved, it will be processed within 5–10 business days. The refund will be issued to the original payment method used during booking.
7. Contact Us
For refund requests or any related concerns, please contact us:
Dragon Core Solution
Email: support@dragoncoresolution.com
Phone: (727) 396 2141
Location: United States